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"1. They should be authentic leaders, focused on serving their [clients] and all the institution's constituents, rather than [charismatic] leaders seeking money, fame, and power for themselves.
2. They should place the interests of their institutions and society as a whole above their own interests.
3. They should have the integrity to tell the whole truth, admit their mistakes, and acknowledge their shortcomings. Authentic leadership is not about being perfect. It is having the courage to admit when you're wrong and to get on with solving problems, rather than covering them up.
4. They need to adapt quickly to new realities, changing themselves as well as their institutions, rather than going into denial when things don't go as intended.
5. They need the resilience to bounce back after devastating losses. Resilience enables leaders to restore trust by empowering people to create new solutions that build great institutions for the future."